SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of LOOMS.SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://looms.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
We love that this teepee is eco-friendly - made from recycled ABS. Good for our kids and the planet too!
This teepee has been nothing short of amazing. The quality materials used ensure both durability and safety while its size provides ample room for fun-filled indoor adventures or even outdoor escapades during sunny days.
it fits perfectly in various areas of our home, great design đźŹ
This tent has been a great addition to our home, my kids spend hours playing in it each day.
Apart from being incredibly entertaining for the kids, what I love about this tent is how easy it is to maintain - just toss it in the washing machine when needed! Also worth mentioning are the quality materials used; solid pine wood ensures sturdiness while soft cotton adds comfort.
This kids play teepee tent has been a wonderful purchase. my children absolutely love it. the setup was straightforward and the materials are excellent. the fabric is soft yet durable, and the wooden poles are sturdy, making the tent very stable. it’s spacious enough for a few kids to play in at the same time. they enjoy the window and the cozy atmosphere inside. it looks great in their room and adds a charming touch. it’s also easy to dismantle and store when not in use. i’m very happy with how much my kids enjoy playing in it. this teepee has become their favorite spot for imaginative play. highly recommend it to any parent looking for a high-quality play tent for their children.
The use of recycled ABS material along with solid pine wood and soft cotton ensures durability and sustainability. A fantastic product!
I appreciate that this product uses recycled ABS material along with solid pine wood and soft cotton – these choices not only ensure durability but also contribute towards sustainability. It feels great knowing I've made an eco-friendly choice!
This teepee has become a favorite in our household. The perfect size for my little ones, it fits comfortably in various areas of our home without taking up too much space.'s also machine washable which is an absolute lifesaver with kids! I love that the materials used are both durable and eco-friendly - solid pine wood, soft cotton, and recycled ABS. Definitely a worthwhile purchase!
My children absolutely love playing inside this spacious yet compact teepee! Whether indoors or outdoors during family picnics, they have endless hours of fun.
i love that i can just toss it in the washing machine when it gets dirty - such a timesaver!