SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of LOOMS.SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://looms.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This product has been a revelation! It's made packing for picnics an absolute breeze as it can hold everything we need, yet remains compact when folded down. This means no more lugging around multiple bags and containers - just one sturdy box that does the job perfectly! Plus, the double-door design ensures easy access to our stuff without any hassle.
So impressed by the durability of this product - it really stands up well under rough outdoor conditions.
It’s roomy, durable, easy-to-use
The convenience offered by this folding storage box cannot be overstated. Its collapsible nature allows for effortless transport while still providing ample room for all my picnic supplies. Moreover, its robust construction stands up well under rough outdoor conditions ensuring durability and long-lasting performance.
Packing for family picnics now feels less like chore thanks to this wonderful product! It holds everything we need effortlessly. 💖
recommend
The foldable design of this box is so practical
This box has made my camping trips more organized and enjoyable. The double-door design ensures easy access to all my gear.
I'm really impressed with the quality of material used for this storage box. It's durable and withstands outdoor conditions well.
I'm genuinely impressed with this storage box. The 60L capacity is perfect for all my camping essentials and the robust design assures me it will last.
This product has made packing for picnics so much easier! It's spacious enough to hold everything we need, yet compact when folded down. The double-door design ensures easy access to our stuff without any hassle.
The portability of this storage solution is remarkable
This product really simplifies preparation for outings – no more multiple bags or forgetting items at home thanks to its large capacity.
Impressive
💖 I'm really pleased with how easy it is to set up and pack away this storage box. The snap closure works like a charm every time! 💖
This storage solution has been a brilliant addition to my camping gear.
The foldable design of this box is just genius!
So impressed by the durability of this product - it really stands up well under rough outdoor conditions while providing generous capacity.
ok
I'm thrilled with this product! It's made packing for picnics much easier as it can everything we need, yet remains compact when folded down. This means no more lugging around multiple bags and containers - just one sturdy box that does the job perfectly!
This storage box has been a game changer for my camping trips. It's sturdy, spacious and the foldable design is incredibly convenient.
I'm absolutely thrilled with this product!
The convenience offered by this folding storage box is unmatched.
This portable folding storage box is an excellent addition to my camping gear. It’s rugged, spacious and incredibly easy to set up. The snap closure works like a charm every time.
Love it!